Returns & Exchanges

RETURNS & EXCHANGES

EPOKHE is committed to customer satisfaction. Ordering is easy & risk free.

If you receive any merchandise that is defective in any way, simply return it to us, in the condition that you received it and we will happily exchange it*.

Exchanges (full price items) - Limited to unworn or unused products within 10 days for equal or lesser value.

Refunds (full price items) - Refunds will be issued if products are defective and an exchange is unwanted. Please return defective products within 10 days of purchase.

We do not accept refunds or exchanges on sale, promotional items or customised frames.

Any International Customers that wish to return their order they also need to cover any additional duties & taxes assessed by International Customs.

Exchange Process

To exchange EPOKHE product please follow the simple steps below:

STEP 1.

Email customercare@epokhe.co with your ORDER NUMBER and reason for return / exchange.

Our customer service team will then issue you with a RETURN AUTHORISATION (RA) number.

STEP 2.

Fill out your name and RA on your returns form provided. Securely pack your item(s) in their original packaging and include your form in an enclosed satchel.
We are unable to replace damaged returns.

STEP 3.

Ship to:

EPOKHE Returns

Shop 2, 10 Brigantine Street

Byron Bay NSW 2481

Australia

STEP 4.

For security and peace of mind, we strongly suggest insured registered post as EPOKHE is not liable for lost return parcels.

STEP 5.

Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.

STEP 6.

EPOKHE will then gladly cover the cost of shipping your new product if it is deemed to be faulty, any shipping costs for exchanges will be covered by you.

Faulty Returns Needing Repair

If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.

Please make sure you enclose your original invoice, along with a description of the fault.

Once received in our warehouse, we will inspect & then issue a refund or repair.

Please allow approximately two weeks for the processing of your faulty return once received. Contact will be made by email informing you of the RA Number and all relevant details.

For further in depth information on warranties and faulty items, please contact our customer service team.

Return Terms and Conditions

*Refunds or Exchanges not applicable on Sale, Promotional items or Custom Polarized lens.

*HOME TRY ON only available on Full prices items

EPOKHE returns department operates Monday - Friday.

Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed.

EPOKHE cannot accept COD deliveries.

Please note that if you are wanting to exchange or return boxed goods, they must be returned to EPOKHE in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

If you have any further questions, please contact customer service on:

customercare@epokhe.co

Understanding Frame Measurements

51 [] 21 145

Lens Width [] Bridge Width Temple Length

This information describes the size of your glasses. The first two digits are the lens width. The second two digits are the bridge width and the third three digits are the temple or side length. All measurements are given in millimeters.

The table of frame measurements below can help you choose an EPØKHE style with confidence by comparing these measurement with your current eyewear.

STYLE NAME	FRAME MATERIAL	LENS CURVE	FRAME MEASUREMENTS	FRAME WIDTH	FRAME HEIGHT
ANTEKA	acetate	B – 6	51 □ 21 145	139.6	50.5
ANTEKA S2-18	acetate	B – 4	51 □ 21 148	142.5	51.2
ANTEKA 2.0	acetate	B – 6	51 □ 21 145	139.6	50.5
ANTEKA 2.0 S2-18	acetate	B – 4	51 □ 21 148	142	51.2
AUSTYN	metal combo	B – 2	51 □ 20 145	145	44
BORIS	acetate	B – 6	53 □ 21 145	142	52.4
CANDY	acetate	B – 6	51 □ 18 140	140	48.2
DARKO	acetate	B – 4	52 □ 22 148	148	49.5
DENZ	metal	B - 2.5	51 □ 21 145	137.4	43.8
DUSAN	acetate	B – 6	48 □ 23 145	138	46
DYLAN	acetate	B – 4	49 □ 24 145	142	51.2
DYLAN ZERO	acetate	B – 0	49 □ 22 145	142	51.2
ENO	acetate	B – 4	53 □ 17 148	146	44.2
IMOGENE	acetate	B – 6	51 □ 19 142	149	53
ISAY	acetate	B – 6	48 □ 22 145	141	47.2
KINO	acetate	B – 4,5	50 □ 21 145	147	50
KLARA	acetate	B – 6	53 □ 11 145	139.9	43.7
KOFE	acetate	B – 4	51 □ 21 145	147	50
KUPIT	acetate	B – 4	51 □ 20 148	?	50
KOZARA	metal combo	B – 6	49 □ 23 140	135	52
LEV	metal	B – 2	61 □ 11 150	148	66
MACHINA	Acetate	B – 2	54 □ 17 145	132.5	36
NAZAR	metal combo	B – 6	49 □ 22 145	138	49
NETO	metal combo	B – 2	51 □ 19 148	141	47
NON	acetate	B – 4	51 □ 20 148	143	48.5
NOPA	acetate	B – 6	55 □ 18 145	144	53.4
NOTOMY	metal	B – 4	55 □ 17 115	142	47.9
ODIN	acetate	B – 4,5	51 □ 18 145	140.7	48
OHA	acetate	B – 6	52 □ 24 145	145	58
OLLO	acetate	B – 2	46 □ 25 143	143	53.8
OSTRA	acetate	B – 6	47 □ 20 145	132	46
POEZD	metal combo	B – 6	48 □ 22 140	132.5	47
POKA	acetate	B – 6	54 □ 16 148	146	40.8
RENACA	acetate	B – 6	55 □ 19 145	144	54.5
UZI	acetate	B – 2	50 □ 21 138	140	40.5
VALENTINE	acetate	B - 2	52 □ 21 150	144.5	50.2
WILSON	acetate	B - 2	51 □ 21 148	142	45
XOA	metal	B – 8	51 □ 18 110-160	133.7	52.3
ZAYA	acetate	B – 2	56 □ 19 148	146	51.8